On-site customized training was held to promote the qualitative growth of the senior employment project and project a friendly image to domestic and international tourists visiting the airport.
 [The Korean Today] Customer service training session for Silver Cafe participants © Reporter Kim Mi-hee |
The Yeongjong-gu Senior Career Development Center under Yeongjong-gu District (Mayor Son Hwa-jeong) in Incheon announced on the 10th that it successfully completed the ‘2026 Community Project (Silver Cafe) Participant Customer Service (CS) Training’ for 90 senior citizens participating in the Silver Cafe project group, held over two days from the 6th to the 7th at the center’s lecture room.
This training program was designed to elevate the practical customer response skills of the senior citizens working at the Silver Cafes and to improve the overall quality of service at the establishments by fostering smooth communication among the workers.
Conducted under the slogan “Be the Face of the Airport! Premium CS and Happy Communication,” the training course consisted of practical, field-oriented content that can be immediately applied on-site. Specifically, it received highly positive responses from participants by focusing on understanding the concept of customer service and response methods for different situations, cultivating a service mindset to maximize visitor satisfaction, and building cooperation among colleagues along with effective communication methods within the organization.
 [The Korean Today] Senior silver baristas receiving training to enhance customer response and communication skills © Reporter Kim Mi-hee |
In particular, the training emphasized the important role of the elderly participants working at the Silver Cafes located inside Incheon International Airport. As they interact on the front lines with passengers using the airport from all over the world, they were encouraged to take pride in being key players who determine the first impression of Yeongjong-gu and the airport. In addition, practical methods to create a happy workplace by preventing conflicts among colleagues and fostering an atmosphere of consideration were delivered in depth.
A senior citizen who participated in the training said, “It was a meaningful time to once again learn how to serve customers and communicate with colleagues,” adding, “I will try my best to apply what I learned in the field to provide high-quality services to customers.”
The Yeongjong-gu Senior Career Development Center plans to concentrate its administrative capabilities on enhancing the professional duties and field response capabilities of the senior citizens participating in the Silver Cafes. An official from the center stated that they would continue to prepare various customized programs, including not only customer service but also job training essential for performance and safety training to prevent accidents, thereby creating a stable working environment for the elderly while simultaneously increasing customer satisfaction.
[ Reporter Kim Mi-hee: incheonsouth@thekoreantoday.com ]
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